Millbrook Air In The News
Aircraft management company builds customer loyalty
Millbrook Aviation credits Textron Aviation’s ProAdvantage program
Millbrook Aviation, an aircraft management company and charter operator in New Windsor, New York, operates within some of the most stringent maintenance standards in the industry—a benefit the company’s aircraft owners love. The key, according to owner and founder Doug Wattoff is his close relationship with the Textron Aviation service facility in New York, coupled with Textron Aviation’s ProAdvantage® aircraft maintenance programs.
When Millbrook Aviation’s aircraft owners belong to Textron Aviation’s ProAdvantage programs, they know exactly what they’re getting for their money—predictable operating costs. This is in addition to what the Textron Aviation service organization already provides: an exceptionally maintained aircraft and a definitive, responsive, attentive team by their sides coordinating all of the details for swift resolutions.
“A Textron Aviation maintenance program is a no-brainer. I don’t think an airplane should be purchased without it. It’s integral to the value and benefit of owning a Citation,” said Wattoff, whose company charters two Cessna® Citation X® jets, a Cessna Sovereign®+, a Cessna Citation® XLS® and a Cessna Citation CJ2®, among other aircraft, on behalf of owners. The aircraft are utilized for executive travel across the country and around the world.
“I’ve built my business around this combination, because it makes the most sense for my owners. By using the Textron Aviation service center exclusively for all of the maintenance, the airplanes are better maintained, and they hold their values better. The New York service center is open 24/7 with some of the best personnel that service money can buy. It has an extensive parts warehouse that I could never have. Plus, I don’t have to worry about having mechanics on staff.”